Shipping Policy

At OBRO SHOP, we aim to provide a seamless and enjoyable shopping experience, ensuring that your handcrafted treasures reach you safely and on time. Please review our shipping policy below for details on how we handle shipping and delivery.

Processing Time

• All orders are processed within 2-3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
• In the event of high order volumes or delays, processing times may be extended. We will notify you via email if your order is affected.

Shipping Rates & Delivery Estimates

• Shipping costs are calculated at checkout based on your location and the size/weight of your order.
• We offer standard and expedited shipping options to meet your needs.
• Estimated delivery times:
  • Standard Delivery: 5-10 business days
  • Expedited Delivery: 2-4 business days
• Please note that delivery times may vary depending on your location and any unforeseen circumstances (e.g., carrier delays, customs).

International Shipping

• We currently offer international shipping to select countries. Please note that additional fees, customs duties, and taxes may apply based on your location. These charges are the responsibility of the customer.
• International delivery times can vary based on the destination and customs processing. Please allow 10-20 business days for international shipments.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.
• If you have not received your tracking information or if there are any issues with tracking, please contact our customer service team at info@obro.com.

Delivery Issues

• If your package is marked as delivered but you have not received it, please first check with neighbors or your building manager. If you are still unable to locate your package, please contact us at info@obro.com  and we will assist you in resolving the issue.
• Kshirodha Handscraft is not responsible for packages lost or delayed due to incorrect shipping information provided by the customer. Please double-check your shipping details before completing your purchase.

Damaged or Missing Items

• If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery. We will work with you to resolve the issue, whether that means providing a replacement or refund.